FAQ
We listed some of the most common questions below, but if you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us using the form at the bottom of this page. We’re always here to help!
Last updated: Julyl 2024
1. Painting questions
How does Topher create his paintings?
Topher begins with a photo collage as his inspiration. He utilizes his years of training as a filmmaker and artist to compose his subject matter, and then uses a stylus to layer color in a variety of shapes and textures on his digital canvas until he achieves his vision. The paintings consist of hundreds, even thousands of digital strokes and layers. As he paints, he literally steps into the world he is creating using AR goggles to view it from all angles. Using the most cutting edge technology combined with his eye for form and color, he creates stunning artworks that redefine what he sees.
What size should I order?
Topher's paintings are available in a variety of sizes, depending on the Edition.
The Limited Editions are 32x32" square paintings, or 30"x60" rectangular paintings are available in runs of either 25 or 40, depending on the painting.
The Special Editions are 36"x72", and there are only 10 paintings available.
There is only ONE Original, and it is defined by its expansive size. Some of Topher's Original sizes are 48"x48" square paintings, 45"x90" rectangular paintings, truly impressive 60"x120" Triptychs or Quads, and 90"x90" Quads.
We help you visualize the relative size of the paintings by hanging them in the same room - you can see the different sizes by clicking on the edition you would like to view.
We are also happy to virtually "hang" any painting on your own wall - contact us for more information. This is a fantastic way to see exactly what the painting will look like in your space! Fill out the form below and we will contact you as soon as possible with details.
What is the material and frame of the painting?
Topher's paintings are dye-sublimated to glossy, polymer-coated aluminum alloy, which results in a luminous, highly reflective piece of art. The painting is framed with a sleek and modern black metal edge frame that is 1.375" deep and extends straight back from the edge of the painting, as shown below.
How do I care for my painting?
All paintings are delivered with a microfiber cleaning cloth and care instructions. Although the paintings are extremely durable and resistant to fading, they can be scratched or dented, so please only use a lint free clean cloth and either water or a mild household cleaning spray. Take care when moving or approaching the painting to avoid denting the surface.
Do I need to worry about sun damage?
All art is subject to fading when exposed to direct sun. However, the permanence rating on Topher's paintings is 65 years under bright sun conditions, and almost 100 years under normal household lighting. You should not see any visible fading in your lifetime. While the paintings are 100% waterproof, Topher does not recommend hanging them outside because they may be damaged by heavy weather.
2. Payment and Shop Pay questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Shop Pay.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Yes, 20,000 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes. If you would like to purchase an Original and utilize Shop Pay, contact us at mj@topherstraus.com and we can customize your order to make that possible.
No, there are no late fees if you miss a scheduled payment.
There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.
For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com/.
3. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. But in general, it takes 2-3 weeks to produce and ship your painting. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on the edition size you choose, your location, and the shipping method you choose. Limited Editions ship for free within the contiguous United States. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders on Limited Editions. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
No. The size of Topher's paintings require special handling and must be delivered to a physical address.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing MJ, using the chat box below, or submitting one of the forms. We will reply as quickly as possible.
Where can I see Topher's work?
Topher offers private studio tours for truly interested collectors in the foothills above Denver, CO. He also has paintings hanging in various locations and galleries..
Do you have a physical address?
Topher's Studio is located in the foothills above Golden, Colorado.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message below.